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This could be an issue with the mail database itself. The $Inbox might have been corrupted at some point. If you do a user dump (tell traveler dump <user>), you can look for $Inbox. If it is missing, that's the issue. You would need to run fixup or replace the design again to try and clean it up. If that's not it, then we would need logs and maybe a copy of the user's mail database design (not data, just the design) to determine the root cause of the problem.
Feedback response number RSSN89YUMB created by ~Michelle Umapuloni on 10/06/2010